Frequently Asked Questions
Ordering
How do I place an order?
Browse our catalogue, add items to your cart and proceed to checkout. You will need to provide your shipping address and payment information. You will receive a confirmation email once your order is placed.
Can I modify or cancel my order?
If your order has not yet shipped, email us at support@greengoodies.store with your order number and we will do our best to accommodate your request. Once an order has shipped, it cannot be modified or cancelled — you may return it under our Returns & Cancellations policy.
What payment methods do you accept?
We accept Visa, Mastercard, American Express and Discover through our secure payment processor.
Shipping
Where do you ship?
We ship to all 50 US states. We do not ship internationally at this time.
How much is shipping?
Standard shipping is $7.95 flat rate. Orders of $99 or more ship free.
How long does shipping take?
Orders are processed within 1–2 business days. Delivery typically takes 3–7 business days after shipment.
Returns
What is your return policy?
We accept returns of unused, unopened items within 30 days of delivery. See our Returns & Cancellations page for full details.
How do I start a return?
Email support@greengoodies.store with your order number and the item(s) you want to return.
Products
Are your products really eco-friendly?
Yes. Every product is selected against three criteria: made from renewable or recycled materials, performs as well as or better than the conventional alternative, and is durable enough to justify the switch. We do not carry novelty items and we do not greenwash.
Do you have a physical store?
No. We are an online-only retailer and do not have a physical storefront.
Contact
Have a question not answered here? Email us at support@greengoodies.store.
Green Goodies Co.
201 Deer Lake Cir, Ormond Beach, FL 32174